Privacy Policy

1. Introduction

Kavana Software Pty Ltd ("we," "our," or "us") operates the TRK mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this Privacy Policy carefully. By using the App, you consent to the data practices described in this policy.

This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR) where applicable, and the requirements of Apple App Store and Google Play Store.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Profile picture, age, gender, height, weight, fitness goals, and other profile details
• Workout Data: Exercise logs, workout routines, sets, reps, weights, duration, and performance metrics
• Health Data: Body measurements, progress photos, and other health-related information you choose to input
• Communication Data: Messages, feedback, and support requests you send to us

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers, mobile network information, and device settings
• Usage Data: App features accessed, time spent in the App, pages viewed, and interaction patterns
• Location Data: General location information (if you grant location permissions) for features like gym finder or location-based services
• Technical Data: IP address, browser type, crash reports, and performance data

2.3 Health and Fitness Data

The App may access health and fitness data from Apple HealthKit or Google Fit if you grant permission. This includes steps, heart rate, calories burned, and other health metrics. This data is used to provide comprehensive workout tracking and insights.

3. How We Use Your Information

We use the information we collect for the following purposes:

• App Functionality: To provide, maintain, and improve the App's features and services
• Personalization: To customize your workout experience, recommend exercises, and track your progress
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Analytics: To analyze usage patterns, improve App performance, and develop new features
• Communication: To send you important updates, notifications, and respond to your inquiries
• Legal Compliance: To comply with legal obligations, enforce our Terms & Conditions, and protect our rights
• Research and Development: To conduct research and develop new features (with anonymized data where possible)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as cloud storage providers, analytics services, and customer support platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Health Data Integration

If you connect your Apple Health or Google Fit account, data may be shared with these platforms according to your privacy settings. We do not share your health data with third parties except as necessary to provide the App's functionality.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.5 Aggregated Data

We may share aggregated, anonymized data that does not identify you personally for research, analytics, or marketing purposes.

5. Data Storage and Security

Your data is stored on secure servers using industry-standard encryption. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Data is primarily stored in Australia, but may be processed and stored in other jurisdictions where our service providers operate. We ensure that appropriate safeguards are in place for international data transfers.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt-out of certain data collection or processing activities
• Account Deletion: Delete your account and associated data through the App settings
• Location Services: Control location permissions through your device settings
• Health Data: Control health data sharing through Apple Health or Google Fit settings

To exercise these rights, please contact us at the email address provided in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Children's Privacy

The App is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

If you are between 13 and 18 years old, you must have your parent's or guardian's permission to use the App.

8. Third-Party Services

The App may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use.

The App may use third-party analytics services (such as Google Analytics) to help us understand how the App is used. These services may collect information about your use of the App and other websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority.

11. Australian Privacy Principles

As an Australian company, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes:

• Open and transparent management of personal information
• Anonymity and pseudonymity options where practicable
• Collection of solicited personal information
• Dealing with unsolicited personal information
• Notification of the collection of personal information
• Use or disclosure of personal information
• Direct marketing restrictions
• Cross-border disclosure of personal information
• Adoption, use, or disclosure of government related identifiers
• Quality of personal information
• Security of personal information
• Access to personal information
• Correction of personal information

12. Apple App Store and Google Play Store Compliance

This Privacy Policy complies with the requirements of both Apple App Store and Google Play Store, including:

• Clear disclosure of data collection and use practices
• Information about third-party data sharing
• User rights and data control options
• Contact information for privacy inquiries
• Compliance with applicable privacy laws